Shipping policy

Shipping Policy

Effective Date: 10/01/2025

Domestic Shipping (Australia)

At Solibré, we aim to deliver your order promptly and efficiently. Below is an overview of our shipping policy for Australian customers:

Processing Time

  • Orders are processed within 1-3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Options & Rates

Australia:

  • Standard Shipping: Delivery within 3-7 business days. $10 flat rate unless customer spends over $100

  • Express Shipping: Delivery within 1-3 business days. $15 flat rate

International:

Standard shipping: Delivery within 6-27 business days. Rates vary based on order weight and location

Shipping rates will be calculated and displayed at checkout.

Free Shipping

We offer free standard shipping on orders over $150 within Australia.

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor your delivery.

Delivery Issues

If your order is delayed, lost, or damaged during transit, please contact us at hello@solibre.com.au for assistance. We will work with the courier to resolve the issue promptly.

Changes to Shipping Details

To update your shipping address after placing an order, contact us immediately at hello@solibre.com.au. Changes cannot be guaranteed if the order has already been dispatched.

Returns and Refunds

For details on returns and refunds, please refer to our Return Policy.

Contact Us

If you have any questions about our shipping policy, please contact us:

Email: hello@solibre.com.au